My work ▸ U.S. Department of Veterans Affairs (VA)

Challenge
Digitize a complex paper form that lets family members apply for a medallion to honor a Veteran who has died.
Solution
Design an online form and experience that makes the application process more clear and trauma-informed for family members who might be grieving.
Impact
Helped VA deliver more trusted services to Veterans and their loved ones.

Millions of Veterans, their families, and caregivers visit VA.gov for essential benefits and services.

I served as a content specialist on VA’s centralized content, accessibility, and information architecture (CAIA) team. We worked with over 80 cross-functional product teams across different VA business lines and program offices. Our goal was to create accurate, consistent, accessible, and equitable digital services.

This included turning paper forms into online forms—a.k.a. digitizing forms—so Veterans and their loved ones can easily apply for the benefits they’re entitled to.